FAQ

• Contact Information

  404 E 15th St.
  Suite 11
  Vancouver, WA  98663 
  (360) 693-4285
  training@brokerknowledge.com

• HOW DO I GET A LISTING OF YOUR CURRENT CLASSES AND FEES?

  All of our current classes and events are listed on our website. A complete database of all of our classes is available, as well as the classes currently open for registration.
  

• WHAT STATES ARE YOU APPROVED TO ISSUE CE CERTIFICATES IN?

   Currently, we are approved to issue continuing education certificates in the state of Oregon and Washington.  We can teach any subject in any state, but Oregon and Washington are currently the only states we can issue mortgage CE credits in.
  

• I LOST MY CERTIFICATED FROM A PREVIOUS CLASS. CAN YOU PRODUCE A DUPLICATE COPY FOR ME?

  Yes.  As of July 1, 2007, we will be charging $10 for all requests for duplicate certificates.

• DO YOU OFFER ONLINE TRAINING?

  No. Ken Perry established this business with the mission of effecting people’s lives and raising standards in the mortgage industry. In order to accomplish this, he has chosen to maintain student relationships. We find that that people actually retain more information from live training, versus online training. We do have a link on our website to a company who does provide online training if that’s your preferred method of learning.

• I HAVE A QUESTION FOR KEN PERRY. HOW DO I GET A HOLD OF HIM?

  Ken travels heavily and isn’t in the office regularly.  You may email us at info@brokerknowledge.com. If one of us cannot answer your question, we will do our best to have him answer it directly as his schedule permits.  Ken also has a blog on our website and will actively be blogging as he travels.  You are welcome to access him through the blog if appropriate.
  

• Why don't I see a lock when I am checking out? Is the site secure?

  Broker Knowledge Group's Website consists of both an informational website and a store where students can purchase classes online.  In order to make the user experience as seamless and friendly as possible, state of the art technology is employed.  The store is built in an iframe and thus displays the www.brokerknowledge.com information in the browser.  This is why the lock doesn't appear  on the check out page.  The Broker Knowledge Group Store is secured by QuickSSL.  Sites that are secured by QuickSSL are utilizing 128-bit SSL certificates thereby offering the highest level of encryption or security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure. To view information about the SSL, please click on the certificate icon at the bottom of the page.

• I AM INTERESTED IN HIRING KEN PERRY AS A SPEAKER AT MY EVENT. HOW DO I MAKE THESE ARRANGEMENTS?

  Please contact us regarding the details of your proposed event (dates, location, type of event, etc.) or fill out the event questionnaire on our website.  We will work with you on getting this scheduled.
  

• WHAT IF I DON’T SEE AN OPEN REGISTRATION FOR THE CLASS I WANT TO TAKE?

  Contact us to request the class or inquire as to when it might become available.

• DO YOU PROVIDE PRE-LICENSING MORTGAGE EDUCATION?

  No.  We have decided to focus on Continuing Education, after you have taken your initial pre-licensing mortgage education and completed your state license testing, you may contact us regarding continuing education. The only exception to this is our Washington DFI Licensing Exam Preparation Class, which you may find on our website.

• DO I HAVE TO REGISTER IN ADVANCE?

  Yes.  Broker Knowledge Group has to know in advance who will be in attendance in order to plan properly.  You may register and pay by credit card on our website.  If you do not have a credit card, you may contact us (360-693-4285) and make other payment arrangements.
  

• I HAVE LOST MY RECORDS OF EDUCATION. CAN YOU HELP ME FIGURE THIS OUT?

  Yes and No. Provided you have used Broker Knowledge Group as your sole education provider, we are able to research our records on your educational events.  Ultimately, it is your responsibility to track your anniversary date, event records, and maintain copies of your certificates.  If you have used various agencies for your CE credits, we can only provide information on BKG classes that you’ve attended.
  

• ARE YOU QUALIFIED TO TEACH REALTOR CLOCK HOURS?

  Yes. Please contact our office to discuss your event.